VoycerUp Data Privacy Statement
Safeguarding your personal data is a serious matter for VoycerUp. We want you to feel safe and secure when you visit our website. The protection of your privacy is an important objective for us when processing your personal data
Acquisition and Processing of Personal Data
Our web server stores the IP address allocated by the Internet provider, the URL from which you have accessed our website, the websites visited by yourself and the date and time of your visit on a routine basis. In some cases, VoycerUp utilizes so-called cookies in order to be able to place more individualized services at your disposal. Personal data are only stored if they are entered by yourself, for example when you fill in a registration form or a survey, participate in a contest or enter into a contract.
Use and Forwarding of Personal Data and Earmarking for Specific Purposes
Your personal data are acquired, processed and utilized in accordance with applicable data privacy regulations, strictly for the purpose of contract execution and for the protection of our own legitimate business interests with regard to customer support and consultation, and for product development in accordance with actual market requirements.
Right to Obtain Information and Public Procedures Index
Upon request, and in accordance with The Data Protection Act, we will provide you with written notification indicating whether or not and which of your personal data we maintain.
VoycerUp makes use of technical and organizational security measures in order to safeguard personal data administered by ourselves against inadvertent or premeditated manipulation, loss, destruction or access by unauthorized persons. Our security measures are continuously enhanced in keeping with new technological developments.
If you have questions regarding the processing of your personal data, please contact us. We are happy to assist you with requests for information, suggestions and complaints.
1. General Information on Data Processing
We only process the users’ personal data in accordance with the relevant data protection provisions. That means that the users’ data will only be processed in the case of a statutory permission.
2. Purposes of Use of Processing
We retain, process and use collected personal data, registration data, as well as the posted contributions and contents for the operation of our community to be as comprehensive and smooth as possible, including the maintenance of your membership.
3. Security Measures
We undertake organizational, contractual and technical security measures in accordance with the state of technology in order to ensure that the provisions of the data protection laws are complied with and in order to protect the data processed by us from accidental or willful manipulations, loss, and destruction or from access by unauthorized persons. In particular, the security measures include the encrypted transfer of data between your browser and our server.
4. Deletion, or, as the case may be, Blocking of Data
We follow the principles of data avoidance and data economy. Thus, we only retain your personal data as long it is necessary to reach the purposes stated herein or as specified by the legislator in the numerous retention terms. Upon cessation of the respective purpose, or, as the case may be, expiration of these terms, the respective data is routinely blocked or deleted according to the statutory provisions.
5. Passing on Data to Third Parties or Third-Party Providers
Passing on data to third parties only occurs in the scope of the statutory requirements. We only pass on the users’ data to third parties if this is necessary in order to fulfill the purposes of the agreement or on the basis of justified interests. We utilize service providers to provide our services. Regarding this we employ the appropriate legal precautions, as well as the respective technical and organizational measures in order to ensure the protection of your data pursuant to the relevant statutory provisions. In order to ensure the usage of our community, we may transfer your data to the following partners:
- Software hosting provider: IONOS GmbH, Greifswalder Strasse 207,10450 Berlin, Germany
- Software development service provider: NFQ ASIA PTE. LTD., 167 Jalan Bukit Merah #05-012, Connection One, Tower 4, Singapore 150167
- Software development server provider: Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany
6. Collection of Access Data and Log Files
We collect data on every access to the server on which this service is located (so-called server log files). The access data includes the name of the accessed website, file, date and time of the access, transferred data amount, report on successful access, browser type plus version, the user’s operating system, referrer URL (the previously visited page), IP address and the requesting provider. Log file information is retained for security reasons (e.g. to clarify abusive or fraudulent actions) for the duration of no more than 30 days, and then deleted. Data, the further retention of which is necessary for evidentiary purposes, is exempt from the deletion until the final clarification of the respective incident. Processing will occur pursuant to Art. 6 Subsec. 1 lit. f General Data Protection Regulation (“GDPR”) on the basis of our justified interests to improve the stability and functionality of our website. Passing on or a different use of the data will not occur. However, we retain the right to review the server log file subsequently if there are specific clues regarding unlawful usage.
7. User Account
We process the username and email address, which are necessary to create an account. Furthermore, data which is entered independently by the user, but merely retained by us in order to be able to present the offers of the website, this includes all posts by the users, an avatar and header pictures, as well as address information or other information which the user provides voluntarily for the purpose of the fulfillment of our contractual obligations and services. We retain the IP address and the time of the respective user’s actions in the course of the registration, new logins, as well as the usage of our online services. The retention occurs on the basis of our justified interests, as well as of the users due to protection from abuse and other unauthorized usage. Passing on this data to third parties will generally not occur, unless it is necessary to pursue our claims or there is a statutory obligation in this regard pursuant to Art. 6 Abs. 1 lit. c GDPR. The following data may be processed by us under certain circumstances if you register as a user in our community:
The following data is processed:
- email address
- address data
- building number
- postal code
- photo, avatar, profile header picture
- first name
- last name
- interests (user profile)
- third party service providers information
- provider name (e.g. social login, SSO)
- provider-specific identifier
- account URL
- provider-specific information
- member number / customer number
- password (Hash)
- company information (if applicable)
- company name
- contact address (street, postal code, city, country)
- language / language setting
8. Comments and Posts
If users leave comments or other posts then this is only possible with an account, the data is all linked to the user profile and is presented publicly viewable for all on the website. If a post shall be deleted then the user may contact us at any time at: email@example.com, the post will then be deleted as quickly as possible if no legal reasons preclude this. After termination of the membership, your username and, so long as this is technically possible, all data which could lead to an inference to your person will be deleted from the entry, unless the further processing is necessary for the fulfillment of a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims. In order to delete his/her account, the user clicks on the Delete the Account-button in the profile. Subsequently, the user will receive an email with a confirmation link (or code). After confirmation by clicking on the link (entry of the code), the account will be marked as deleted, the avatar and the header picture will be removed and all personal data will be pseudonymized, or as far as technically possible, deleted. The username and the email address will be pseudonymized. A hash procedure will be employed in order to pseudonymize the username and the email. Furthermore, all contents saved as drafts will be deleted. The deletion of the account, or, as the case may be, the pseudonymization is regarding all services provided by us in connection with the platform operation.
We use so-called cookies on various pages in order to make the visit of our website attractive and to enable the usage of certain functions. These are small text files which are archived on your device. Some of the cookies we use are deleted again at the end of a browsing session, thus, upon closing your browser (so-called session cookies). Other cookies remain on your device and enable us or our partner companies (cookies from third party service providers) to recognize your browser at your next visit (persistent cookies). If cookies are placed, then in an individual scope they collect and process certain user information, such as browser and location data, as well as IP address values. Persistent cookies are deleted in an automated manner after a set time, which can vary from cookie to cookie. In part, cookies serve the purpose of simplifying the order process by way of retaining settings (e.g. remembering contents of a virtual shopping basket for a later visit on the web page). If personal data is also processed by individual cookies implemented by us, then the processing will occur pursuant to Art. 6 Subsec. 1 lit. b GDPR either for the execution of the agreement or pursuant to Art. 6 Subsec. 1 lit. f GDPR to preserve our justified interests in the best possible functionality of the website, as well as a customer-friendly and effective set-up of the visit to the site.
9.1. Session Cookies
We use “session cookies” which are only stored for the term of the current visit of our online presence (e.g. for the retention of your login status and, thus, to even make the use of our online offer possible). In a session cookie, a randomly generated distinct identification number is stored, a so-called Session-ID. Furthermore, a cookie contains the information on its origin and the term of retention. These cookies cannot retain other data. Session cookies are deleted if you have terminated the usage of our online offer and, for example, have logged out or in accordance with the browser settings.
9.2. Cookies to Measure Reach and Website Improvement
Data is collected and retained on this website by New Relic, a web analysis service of the provider New Relic Inc., from which user profiles are created while using pseudonyms. These profiles serve the purpose of the adherence to the technical service level agreement between the provider of the platform and the technical service provider, in particular, the applications monitoring and alerting necessary for it. Additionally, these also aid in the analysis of visitor behavior and are assessed for the improvement and adequate design of our offer. Cookies can be used for this. The pseudonymized usage profiles are not merged with personal data of the bearer of the pseudonym without the affected person granting a separate explicit consent. You can object to the collection and retention of data for the purpose of web analysis at any time with effect for the future by deactivating the cookies in your browser settings. You can get additional information on the possibility of an opt-out here: https://newrelic.com/privacy You do not want to participate in measuring reach and analyses? You can object to the usage of cookies which serve the purpose of measuring reach and for advertisement purposes, furthermore, via the deactivation site of the network advertisement initiative (http://optout.networkadvertising.org/), and, additionally, the US-American website (http://www.aboutads.info/choices) or the European website (http://www.youronlinechoices.com/uk/your-ad-choices/). Here: https://metric.der.com/optout.html?locale=en_US&popup=true https://metrics.der.com/optout.html?locale=en_US&popup=true You can also prevent the retention of the cookies used for the establishment of the profiles by way of a respective setting in your browser software. You can find information on this in the help function of your browser.
9.3. Advertisement Cookies
10. Protection from Abuse
Google reCAPTCHA We also use the reCAPTCHA function from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). This function primarily serves the purpose of differentiating whether an entry is under-taken by a natural person or improperly by machines and automated processing. We employ the service based on our justified interests pursuant to Art. 6 Abs. 1 lit. f. GDPR in security and preventing abuse of our offers. The service includes the sending of the IP address and, possibly, further data necessary for the reCAPTCHA service to Google and occurs pursuant to Art. 6 Abs. 1 lit. f GDPR on the basis of our justified interests in determining the individual intention of actions on the Internet and the avoidance of abuse and spam. Google LLC with seat in USA is certified for the US-European data protection agreement “Privacy Shield”, which ensures the adherence to the data protection level applicable in the EU. Further information on Google reCAPTCHA, as well as Google’s data protection declaration can be viewed at: https://www.google.com/intl/de/policies/privacy/
On our website we offer you the possibility of using so-called “social-media-buttons”. We employ the “Shariff” solution in order to protect your data. In so doing, the buttons on the website are merely included as graphics, which is linked to the corresponding website of the button provider. By clicking on the graphic, you are thus re-routed to the services of the respective provider. Only then will your data be sent to the respective provider. If you do not click on the graphic, there is no exchange between yourself and the providers of the social media buttons. Information on the gathering and usage of your data in the social networks can be found in the respective terms of service of the respective providers. Additional information on the Shariff solution can be found here: http://www.heise.de/ct/artikel/Shariff-Social-Media-Buttons-mit-Datenschutz-2467514.html We have included social media buttons from the following companies on our website:
Facebook Inc. (1601 S. California Ave - Palo Alto - CA 94304 - USA)
Twitter Inc. (795 Folsom St. - Suite 600 - San Francisco - CA 94107 - USA)
Google Plus/Google Inc. (1600 Amphitheatre Parkway - Mountain View - CA 94043 - USA)
WhatsApp Ireland Limited (4 Grand Canal Square- Grand Canal Harbour - Dublin 2 – Ireland)
Pinterest Europe Ltd. (Palmerston House - 2nd Floor - Fenian Street - Dublin 2 – Ireland)
LinkedIn Corporation (2029 Stierlin Court - Mountain View - CA 94043 - USA)
Tumblr Inc. (770 Broadway - New York - NY 10003 – USA)
Reddit (520 - 3rd Street - San Francisco - CA 94107- USA)
StumbleUpon, Inc. (660 4th Street - #558 - San Francisco - CA 94107 – USA)
12. Social Login
The community uses a tool from Janrain Inc. (hereinafter referred to as “Janrain”), so you can log into the community with your Facebook login and Google+ login, as well as with other possible other social logins. If you have a Janrain account, then you can register in the community with it. In so doing you permit us to access your Janrain data in order to register you in the community. A use of Janrain is voluntary and not compulsory for the registration in the community. The purpose and scope of the data collection, and the further processing and usage of the data by Janrain, as well as your rights in this regard and possible settings for the protection of your privacy can be found in Jan-rain’s data protection notes: http://trust.janrain.com/
12.2. Facebook Account
With the following notes we will inform you of the contents of our newsletter, as well as the sign-in, sending and statistical assessment procedure, as well as your rights to object. Content of the newsletter: We only send newsletters, emails and further electronic notifications with advertisement information (hereinafter “newsletter”) with the recipients’ consent. Double-Opt-In and Logging: The registration for our newsletter occurs via a so-called double-opt-in procedure. I.e. you will receive an email after registration in which you are asked to confirm your registration. This confirmation is necessary so no one can register with others’ email addresses. The registrations for the newsletter are logged in order to prove the registration procedure according to the legal requirements. This includes the retention of the time of registration and confirmation, as well as the IP address.
Sending the Email Newsletter to Existing Customers. If you have provided us with your email address at the time of purchase of goods, or, as the case may be, services, then we receive the right to regularly provide you with offers via email from our stock for similar goods, or, as the case may be, services, as those already purchased. Pursuant to Sec. 7 Subsec. 3 Act against Unfair Competition), we do not need to obtain a separate consent for this. The processing of data will thus solely occur on the basis of our justified interests in personalized direct advertisement pursuant to Art. 6 Abs. 1 lit. f DGDPR. If you have objected to the use of your email address for this purpose at the beginning, we will not send out emails. You are authorized to object to the use of your email address for the aforementioned advertisement purposes with effect for the future by way of notification to the person responsible mentioned at the beginning. For this you will only bear transmitting costs pursuant to the base rate. The use of your email address for advertisement purposes will be discontinued immediately upon receipt of the objection.
Shipping Service Provider
Objection / Termination of the Newsletter. You can terminate the receipt of our newsletter at any time, i.e. revoke your consent. By so doing your consent for the sending-out by the shipping service provider, and the statistical analyses also expires. Unfortunately, a separate revocation of the shipping by the shipping service provider or the statistical analysis is not possible. You will find a link for the termination of the newsletter at the end of every newsletter. Furthermore, you can view the notifications in your profile settings and accordingly also de-register from the newsletter here.
14. Inclusion of Services and Contents of Third Parties
When using Google Maps, data on the use of the map functions by the visitor are collected, processed and used by Google. Further information on the processing of data by Google can be found in Google’s data protection notices (https://policies.google.com/privacy?hl=de). You can also change your personal data protection settings in the data protection center there.
Our websites have imbedded plugins from the video portal Vimeo of Vimeo, LLC, 555 West 18th Street, New York, New York 10011, USA. Upon every viewing of a page which offers one or more Vimeo video clips, a direct connection between your browser and a server of Vimeo in the USA is established. Here, information regarding your visit and your IP address are saved. This information is also transferred to and retained by Vimeo when interacting with the Vimeo plugins (e.g. clicking on the start button). If you have a Vimeo user account and do not want Vimeo to collect information on you via this website and links it to your retained Vimeo membership data, then you have to log out of Vimeo prior to visiting this website. Vimeo’s data protection declaration with further information on the collection and usage of your data by Vimeo can be found at https://vimeo.com/privacy. Furthermore, Vimeo starts up the tracker Google Analytics via an iFrame, in which the video is viewed. This is a proprietary tracking by Vimeo, which we cannot access. You can prohibit the tracking by Google Analytics by utilizing the deactivation tools which Google offers for several Internet browsers. Furthermore, the users can prevent the collection of the data created by Google Analytics regarding your usage of the website (incl. your IP address) by Google, as well as the processing of such data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout
15. Your Rights to Information, Correction, Blocking, Deletion and Objection
You have the right to receive information on your personal data retained by us at any time. Additionally, you have the right to correction, blocking, or, except for the prescribed data retention for the conducting of business, the deletion of your personal data. Please refer to our data protection officer or service team for this. You can find the contact details at the very bottom. In order for a blocking of data to be considered at any time, this data must be retained for control purposes in a lock file. You can also demand the deletion of the data if no statutory archiving obligation exists. If such an obligation exists, we will block your data upon request. You can undertake changes or a revocation of the consent by way of a corresponding note to us with effect for the future.
16. Changes to our Data Protection Provisions
We reserve the right to adjust this data protection declaration from time to time so that it may correspond with the current legal requirements or in order to implement changes to our services in the data protection declaration, e.g. upon the introduction of new services. At the time of a new visit, the new data protection declaration will be applicable. Questions about Data Protection. If you have questions regarding data protection, please write us an email or contact us at:
VoycerUp, a part of Voycer, Inc.
12 Sidney Lanier Lane, Greenwich, CT 06831 USA